Ontime City and/or its affiliates (“Ontime City”, the “Company”, “we”, “us”, or “our”) respect your privacy and are committed to protecting it. This Privacy Policy describes:
The types of information Ontime City may collect from you when you access or use its websites, applications, and other online services (collectively, the “Services”); and
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies only to information collected through our Services, including email, text, and other electronic communications sent through or in connection with the Services.
This policy does not apply to information collected by third parties, such as merchants, service providers, event organizers, or social media platforms that you interact with through our Services. We encourage you to review their respective privacy policies.
By accessing or using our Services, you agree to this Privacy Policy and provide your informed consent to the collection, use, disclosure, retention, and protection of your information as described herein. If you do not provide required information, Ontime City may be unable to provide certain Services.
This Privacy Policy may be updated from time to time. Continued use of our Services after updates constitutes acceptance of the revised policy.
By using the Services, you represent that you are at least 18 years of age, or that you have obtained consent from a parent or legal guardian. Parents or legal guardians are responsible for a minor’s use of the Services and any resulting liabilities.
This Privacy Policy applies to all individuals interacting with Ontime City, including:
Customers and end users
Merchant partners and vendors
Delivery / service partners
Website and mobile application users
Event participants
Employees, contractors, interns, and third parties
Information that identifies or can reasonably identify an individual, including information provided directly, generated through usage, or obtained from third parties.
Technical or usage-related data that does not directly identify you but is linked to your account or activities.
We collect information:
Directly from you
Automatically through cookies and similar technologies
From third-party sources
This may include:
Name, email address, phone number, password, address, date of birth, profile photo, and other optional details. You may also sign in using third-party platforms such as Google or Facebook.
Reviews, ratings, photos, comments, bookings, order history, preferences, and communications shared via our Services.
Event bookings, ticket details, food orders, delivery details, dietary preferences, loyalty participation, and occasion-related data.
Messages exchanged with other users, merchants, service partners, or our support team. Certain communications may be recorded for quality, security, and dispute resolution.
Billing details, payment method information, and transaction history. Payment processing is handled via PCI-compliant third-party gateways.
Any content you choose to publish publicly through our platform is shared at your own risk.
CCTV footage at offices/events and photos or videos captured during events for security or promotional purposes.
If you upload your contact list, you confirm that you have obtained consent from those individuals.
Information shared through surveys, promotions, feedback forms, research studies, or beta programs.
Our Services are not intended for Minors. If information about a Minor is provided (e.g., event bookings), the adult user confirms:
They are the parent or legal guardian
They provide explicit consent
Such information is used only for the stated purpose and not for profiling or marketing.
We may automatically collect:
Usage Data: Searches, page views, interactions, timestamps
Device Information: IP address, device type, OS, browser, device IDs
Location Data: GPS-based location (with permission)
Cookies & Tracking Technologies: For analytics, personalization, and security
You can manage cookie preferences through your browser settings.
We may receive information from:
Third-party login services (Google, Facebook, etc.)
Business partners, analytics providers, advertisers
Publicly available sources
Other users (e.g., referrals or shared bookings)
We may combine this data with information we already hold.
We use information to:
Deliver and manage Services
Process orders, bookings, and payments
Provide customer support
Improve and personalize Services
Conduct analytics and research
Ensure platform security and fraud prevention
Communicate updates, offers, and promotions
Comply with legal and regulatory requirements
We may use anonymized or aggregated data without restriction.
We may share information with:
Affiliates and group companies
Service providers and vendors under confidentiality obligations
Merchants to fulfill orders or bookings
Payment processors and financial institutions
Law enforcement or authorities when required by law
Business successors in case of merger or acquisition
We do not sell personal data.
Your information may be stored on servers located in India or other jurisdictions where Ontime City or its service providers operate, subject to contractual and legal safeguards.
You may request to:
Access, update, or correct your information
Delete your account and associated data
Some data may be retained for legal, regulatory, or fraud-prevention purposes.
We use reasonable physical, technical, and administrative safeguards to protect your data. However, no system is completely secure. You are responsible for keeping your login credentials confidential.
Our Services may contain links to third-party websites. Ontime City is not responsible for their privacy practices.
We may update this Privacy Policy periodically. Material changes will be notified where required by law.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Company Name: Ontime City
📞 Contact Number: +91 62000 50582
📧 Support Email: support@ontime.city
