This Shipping & Delivery Policy explains how orders placed through Ontime City (“Ontime City”, “we”, “us”, or “our”) are processed, shipped, and delivered.
Ontime City operates as a technology platform that facilitates deliveries through third-party merchants, sellers, and logistics/service partners. Actual delivery timelines and responsibilities may vary depending on the seller, service partner, and delivery location.
Deliveries are available only in selected cities and locations where Ontime City and its delivery partners operate.
Availability of delivery services is subject to change without prior notice.
Orders are processed after successful payment confirmation.
Once an order is confirmed and assigned to a delivery partner, it may not be modified or cancelled.
Order confirmation details are shared via SMS, email, or in-app notification.
Estimated delivery times are displayed at the time of order placement.
Delivery times may vary due to:
Traffic conditions
Weather conditions
Merchant preparation time
Availability of delivery partners
Force majeure events
Ontime City does not guarantee delivery within a specific time frame.
Delivery or shipping charges, if applicable, will be displayed before order confirmation.
Charges may vary based on distance, order value, delivery urgency, or merchant policy.
Delivery may be delayed or unsuccessful due to:
Incorrect or incomplete delivery address
Recipient unavailability
Restricted access locations
Customer not reachable at the time of delivery
In such cases:
Re-delivery may be attempted at additional cost, or
The order may be cancelled without refund, subject to merchant policy.
In certain cases, orders may be delivered in parts due to item availability or logistics constraints.
No additional shipping charge will be applied unless clearly communicated.
Any issues related to damaged, missing, or incorrect items must be reported within 24 hours of delivery.
Resolution (replacement/refund) will be subject to verification and merchant policy.
Ownership and risk of goods pass to the customer upon successful delivery.
For contactless delivery, confirmation via OTP, photo, or system status will be treated as proof of delivery.
Ontime City is not responsible for delays, losses, or damages caused by third-party merchants or logistics partners beyond reasonable control.
Any disputes may be escalated to Ontime City support for facilitation only.
Ontime City reserves the right to amend this Shipping & Delivery Policy at any time. Updates will be effective once published on the platform.
For shipping or delivery-related queries:
Ontime City
📞 Contact Number: +91 62000 50582
📧 Support Email: support@ontime.city
