At Ontime City (“Ontime City”, “we”, “us”, or “our”), we aim to ensure a smooth and satisfactory experience for all users. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and replacements may be processed for services booked or purchased through our platform.
Ontime City acts as a technology platform that facilitates bookings, orders, and payments between users and third-party merchants, service providers, or event organizers. Refunds are therefore subject to the policies of the respective third parties unless otherwise stated.
Cancellations may be allowed only within the time frame specified by the merchant, service provider, or event organizer.
Once an order, booking, or service request has been accepted or processed, cancellation may not be possible.
Event tickets are generally non-refundable, unless the event is cancelled or postponed by the organizer.
Any refund eligibility will be governed by the event organizer’s policy.
Refunds may be considered under the following circumstances:
Order not delivered or service not provided
Incorrect or incomplete service delivery
Event cancelled by the organizer
Duplicate or excess payment made by the user
Technical errors leading to failed transactions
Refund approval is subject to verification by Ontime City and/or the relevant third-party provider.
Refunds shall not be provided in the following situations:
Change of mind after order confirmation
Incorrect details provided by the user (address, contact, preferences, etc.)
Delays caused due to force majeure events (natural disasters, strikes, government actions, network failures)
Dissatisfaction related to third-party service quality where service has already been delivered
Promotional, discounted, or special offer transactions (unless explicitly stated)
Approved refunds will be processed to the original payment method used at the time of transaction.
Refunds may take 5–10 business days, depending on the bank or payment gateway.
Ontime City is not responsible for delays caused by banks or payment service providers.
In certain cases, partial refunds may be issued where:
A portion of the service was delivered
Merchant-specific cancellation or penalty charges apply
Service interruption occurred mid-way
The refund amount will be determined at the sole discretion of Ontime City and/or the merchant.
If a transaction fails but the amount is debited, the amount is usually auto-refunded by the payment gateway within 3–7 business days.
If the refund does not reflect within the stated time, users may contact Ontime City support with transaction details.
Users are encouraged to contact Ontime City support before initiating a chargeback with their bank. Unjustified chargebacks may result in account suspension.
Ontime City reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting on the platform.
For refund-related queries or support:
Ontime City
📞 Contact Number: +91 62000 50582
📧 Support Email: support@ontime.city
